Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard) and LianLian Pay.
How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping takes 5-12 business days for the US and 7-15 business days for other destinations.
Do you offer free shipping?
Yes! Free shipping is available on all orders over $50.
Can I track my order?
Absolutely. Once your order ships, you will receive a tracking number via email to monitor your package.
What is your return policy?
We offer a 30-day return policy. Items must be unused and in original packaging.
How do I contact you?
Email us at mengziqi@nexajoy.shop or visit our Contact page.