Shipping policy
Last updated: October 30, 2026
Shipping & Delivery
Order processing
Orders are processed within 1-2 business days after payment is confirmed. Orders placed on weekends or US public holidays are processed on the next business day.
Where we ship from
Orders are dispatched from our warehouse in Shenzhen, China, and delivered within the United States by tracked postal and courier partners.
Delivery time
United States: most orders arrive within 5-8 business days after dispatch. Please allow up to 15 business days during peak seasons or if the carrier reports a delay. Tracking is emailed as soon as your parcel is scanned by the carrier.
Shipping cost
Free standard shipping on all US orders. No minimum order value.
Discreet packaging
Every order ships in plain, unbranded outer packaging. The shipping label shows a neutral company name and does not describe the contents. No invoice or product name is visible on the outside of the parcel.
Tracking
You will receive a tracking number by email. If tracking has not updated within 5 business days of dispatch, contact us at mengziqi@nexajoy.shop and we will investigate with the carrier.
Lost or damaged parcels
If your parcel is marked as delivered but not received, or arrives damaged, contact us within 30 days of the delivery scan. We will open a carrier claim and, where the claim is accepted, send a replacement or refund.
Customs and duties
Any duties or import fees assessed by US customs are our responsibility, not yours.
Address accuracy
Please check your address at checkout. If you notice an error, email us within 2 hours of ordering. Once a parcel is dispatched, address changes are not possible.
Contact
Questions about shipping: mengziqi@nexajoy.shop